Privacy Policy
Full Spectrum Lighting utilise the latest in Secure Server Technology? Is this right Simon? to ensure that all personal and transactional information is protected to the highest standards. When you shop with us, there are different ways we gather information about you:
When you order with us, we ask for information such as your name, contact details, delivery address, your credit card details. We keep a record of this information. All this is necessary for us to recognise you as a customer and to fulfil the orders you place with us.
We keep a record of your purchase with us: there are two reasons for this:
- If there is a problem we can deal with it more quickly.
- As the Lightboxes are a medical product we legally have to keep a record of all sales in the unlikely event of a product recall.
We may keep a record of any e-mail correspondence you send us.
What we don’t do
- We do not record phone call (unless you leave a message on the answer phone, which is deleted once we have taken the details.)
- We do not pass on your details to any other person/company for goods or services.
Data Protection
Full Spectrum Lighting is a registered data user under the Data Protection Act. We never make your personal details available to other companies for marketing purposes.
We (and our representatives) may hold your personal details in order to process your order and/or maintain your account.
Full Spectrum Lighting may also use your details to send you further information on new products to keep you up-to-date and on promotional offers you may be interested in.
If you prefer not to receive such information please email us at info@sad.uk.com; or write to: Full Spectrum Lighting Ltd and S.A.D. Lightbox Company, Lane End Business
Park, Lane End, High Wycombe, Buckinghamshire, HP14 3BY or call on 0845 095 6477 or 01494 88 33 28 with your full name and postcode.
Website Security
All Full Spectrum Lighting online purchases take place in a safe environment using the latest security technology to protect our customers.
We encrypt your credit card information to ensure your transactions with us are private and protected as they travel over the Internet. We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection.
Most web browsers above version 3 support this security.
Your payment details are held in an encrypted format until we process your order. All orders are processed on computers that are not connected to the Internet.
This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.
The encryption technique we use is the highest standard available for e-commerce and certified by ???, the world's most respected certification body for Internet firms.
If you have questions regarding our credit card security policies, please call us on 0845 095 6477 or 01494 88 33 28.
If you are still not convinced about the safety of shopping online, but would like to place an order, please call us on the number above and place your order over the phone. We are open 09:00 to 17:00 Monday to Friday
How can I contact you?
There are three ways for you to contact us:
- By email on info@sad.uk.com or through the email form below.
- By phone 0845 095 6477 or 01494 88 33 28 or from abroad +44 1494 88 33 28
- By post, Full Spectrum Lighting Ltd and S.A.D. Lightbox Company, Lane End Business Park, Lane End, High Wycombe, Buckinghamshire, HP14 3QJ
Our office hours are 09:00 to 17:00 Monday to Friday. Outside these times there will be an answer phone where you can leave a message and we will get back to you when we return to the office.